Returns & Exchange Policy

At Snacher, we are committed to ensuring complete satisfaction with the fine handcrafted merchandise you order from us. Because our items are carefully wrapped in premium protective packaging, transit damages are exceptionally rare.

Order Cancellations

Cancellations are accepted strictly within 10 to 12 hours of placing an order. Once a valid cancellation request is received and confirmed within this window, your payment refund will be initiated and credited back to your original source account within 2 to 4 working days.

Domestic Exchange Process

Please note that Snacher does not provide reverse logistics or courier pick-up services. Customers must handle return shipping independently. Follow these steps to complete an exchange:

1. Submit a Request Email us at snacher24@gmail.com stating your original purchase order number alongside specific details regarding the exchange request.
2. Ship the Merchandise Once your exchange application is verified and approved, securely box the item, place the **original physical invoice** inside, and courier the package to our warehouse address: Return Address:
   HIG A1, Vidya Nagar,
   Hoshangabad Road, Bhopal,
   Madhya Pradesh, India - 462026
3. Verification Our inventory management team will contact you directly to confirm receipt of your package and inspect the item to authorize the exchange.
4. Dispatch The new replacement item will be processed and couriered back to your delivery address. No additional outward courier or shipping charges will be billed to you.

International Orders Policy

We do not offer regular returns or exchanges on international orders shipped outside of India due to two-way freight costs exceeding average order values and double customs duty assessments. However, if an exceptional case arises, please reach out to our team directly, and we will do our best to evaluate custom alternative options for you.